Account Manager

Brightworks IT•New York, NY

7d•Hybrid

About The Position

We are looking for a driven and relationship-oriented Account Manager to serve as the primary point of contact for a portfolio of managed services clients. You will own the full client lifecycle — from onboarding and adoption through retention and expansion — ensuring our clients receive exceptional service while identifying opportunities to grow revenue. This role sits at the intersection of client success, sales, and operations. You will work closely with our technical teams, finance department, and executive leadership to deliver strategic value to every account.

Requirements

3–5 years of account management, client success, or sales experience in the MSP, IT services, or technology industry
Demonstrated track record of meeting or exceeding revenue targets and retention goals
Strong understanding of managed IT services, cybersecurity frameworks, cloud platforms (Azure/M365), and IT infrastructure
Experience with ConnectWise Manage, HubSpot, or similar PSA/CRM platforms
Exceptional communication and presentation skills — comfortable presenting to C-suite executives
Ability to manage multiple accounts simultaneously with strong organizational skills
Self-starter mentality with the ability to thrive in a fast-paced, growth-stage environment

Nice To Haves

Experience working at or selling for an MSP with $5M–$25M in revenue
Familiarity with NIST, CMMC, or other compliance frameworks
Experience managing accounts across multiple service lines (managed services, security, cloud, projects)
Existing relationships in the SMB/mid-market IT space

Responsibilities

Serve as the trusted advisor for a portfolio of 30–50 managed services accounts, building deep relationships with key stakeholders and decision-makers
Identify and close upsell and cross-sell opportunities across cybersecurity, cloud, compliance, and project services — targeting 15–20% annual revenue growth per account
Lead quarterly business reviews (QBRs) with clients, presenting technology roadmaps, service performance metrics, and strategic recommendations
Own the renewal process for managed services agreements, maintaining a 95%+ client retention rate
Partner with helpdesk, engineering, and project teams to ensure SLA compliance and client satisfaction
Act as the escalation point for client concerns, driving issues to resolution quickly and professionally
Keep ConnectWise and HubSpot records current with account activity, pipeline updates, and forecasting data
Provide market intelligence and client feedback to leadership to inform service offerings, pricing, and go-to-market strategy