Account Manager

Digital Room LLC•Salt Lake City, UT

17d•$60,000 - $80,000•Hybrid

About The Position

We are actively hiring for the position of Account Manager for our plant in Salt Lake City, UT. This is a hybrid role with a shift from Monday to Friday, 9:00 AM to 5:00 PM. The Account Manager will be on the front line for custom packaging sales, serving as the key point of contact for VIP clients throughout the sales and ordering process. The role involves meeting or exceeding monthly sales growth targets, growing a portfolio of key business accounts, and spreading the word about Digital Room’s custom printing capabilities. Maintaining an accurate CRM record, using customer data for retention strategies, and consistently managing a sales pipeline are crucial. The position requires understanding the account base to accurately forecast deals and opportunities, and actively seeking ways to improve customer experience and processes. The Account Manager will also be responsible for drumming up enthusiasm and new business for Digital Room.

Requirements

3+ years’ account manager experience, ideally in B2B, print and/or packaging.
A passion for meeting new people and providing first-rate customer service
Experienced and comfortable with proactive outreach and prospecting for new sales opportunities
A hunter by nature and somebody who loves to explore and ask key questions of customers to best learn what motivates them and drives them
Thrives in an environment where goals are set, monitored and you are compensated for achievement and overachievement of those goals
An excellent track record of managing and growing a portfolio of existing accounts, and meeting and exceeding assigned sales targets
Comfortable with cross-selling and up-selling product lines with customers
Experienced in proactive and accurate forecasting and managing a sales pipeline
Highly organized and good at managing multiple lines of communication, always responding with a sense of urgency and proactively following up
Self-motivated and able to work independently with a hybrid/remote team
Excellent verbal and written communication skills (building rapport comes naturally to you)
Ace at solving difficult problems and coming up with helpful solutions for customers
Experience specifically in B2B sales and creating strong customer relationships
Experience working with CRM, Salesforce.com, HubSpot, etc.
Familiar with predictive analytics to forecast customer retention and identify buying patterns
Must live in Los Angeles, CA. area and be able to come into our Van Nuys office for a minimum of once/week

Responsibilities

Be on the front line for custom packaging sales- ushering in VIP clients with a friendly welcome and serving as their key point of contact throughout the sales and ordering process
Meet (or exceed) all monthly sales growth targets, with new customers and your existing portfolio of accounts
Grow a portfolio of key business accounts, spreading the word about Digital Room’s custom printing capabilities
Keep an accurate record of customer correspondence in our CRM (HubSpot)
Use and analyze customer data to identify, create, and improve customer retention strategies and tactics
Maintain, update, and grow your sales pipeline consistently
Understand your account base and future opportunities to a point where you can accurately forecast upcoming deals and sales opportunities
Always be on the lookout for ways to improve our customer experience or processes, and don’t be afraid to share ideas with your team
Drum up loads of enthusiasm and new business for Digital Room!