Springfield Area - Account Manager

Imperial Companies•Rogersville, MO

6d•Onsite

About The Position

We are seeking an experienced Account Manager to manage and grow a portfolio of customers throughout Rogersville and the surrounding areas. This role is focused on maximizing customer retention, increasing account profitability, and identifying opportunities for long-term growth. Join a company with more than 47 years of success, over 1,000 team members across six states, and a reputation for world-class service, cutting-edge technology, and quality products. Our industry-leading micro markets, vending, office coffee, and fresh food solutions help organizations create workplace experiences that attract, engage, and retain employees. You’ll have the opportunity to invite customers to tour our 30,000-square-foot, state-of-the-art Rogersville facility, giving them a firsthand look at the innovation, quality, and fresh food program that make Imperial an exceptional partner.

Requirements

Three or more years of success in strategic account management or consultative B2B relationship management.
Proven ability to retain, grow, and improve the profitability of customer accounts.
Executive-level communication, presentation, and relationship-building skills.
Strong business acumen and the ability to identify strategic growth opportunities.
A collaborative approach and experience working across multiple departments.
Strong listening, organizational, and problem-solving skills.
A self-motivated, responsive, and customer-focused mindset.
Ability to periodically lift and transport products during customer visits.
Vending or similar industry knowledge
Strong Microsoft Office skills – Outlook, Excel
Minimum of 2 years of B2B experience

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Develop strategic account plans focused on customer retention, profitability, and long-term growth.
Conduct executive business reviews and serve as a trusted consultant to your customers.
Identify opportunities to expand services and increase the value of each customer relationship.
Resolve complex customer challenges with urgency while maintaining exceptional service standards.
Collaborate with Operations and other departments to deliver seamless customer experience.
Prioritize multiple customer initiatives in a dynamic, fast-paced business environment.