Account Manager - Automotive

EBlock Inc.

11d•Hybrid

About The Position

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory. Our mission is to lead the online automotive marketing industry through innovation in design & development. An Account Manager should be committed to growing and supporting Dealers, Dealer Groups and OEM Programs. This role would be directly responsible for working with a small support team to manage and optimize performance of dealer websites. The ideal candidate will be detail orientated and hardworking while continuously developing their skills and knowledge.

Requirements

High School diploma, G.E.D. or equivalent.
Two or more years of customer service experience.
Two or more years of experience in the automotive industry.
Effective leadership skills, with a strong focus on operations and business processes.
Strong customer service skills and telephone manner.
Excellent communication skills, both verbal and written.
Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
Organized with the ability to work to tight deadlines and under pressure.
Excellent administration skills.
Flexible and able to adapt to change quickly.
Able to follow instructions and work using your own initiative.
Must be able to attend and conduct meetings both remotely and in person, and work overtime as required.
Languages: English (required)

Nice To Haves

Post-Secondary diploma or degree in a technical field preferred.
Technical background
Experience with Google Analytics
Experience with the WordPress CMS platform or other CMS platforms

Responsibilities

Build, enhance, and nurture customer relationships to secure customer loyalty and increase business.
Persuasively explain to customers and prospective customers how company’s products and services can enhance their business.
Proactively audit client websites and review Google Analytics performance.
Perform reviews with clients on a regular basis to outline performance and make recommendations for improvement.
Work in a team environment and collaborate with other departments including, but not limited to, Development, Design, Sales, SEO and Digital Advertising.
Resolve customer issues and complaints by taking immediate action independently.
Meet and exceed established sales targets by driving customer engagement and identifying growth opportunities.