Account Manager - Based in Richmond, VA

Armorock LLC • Richmond, VA

6d • Onsite

About The Position

The Account Manager role at Armorock serves as the primary liaison between customers and internal departments, ensuring a seamless, accurate, and timely experience throughout the sales and order lifecycle. This role is critical in identifying project opportunities, delivering tailored quoting solutions, managing submittals and releases, and upholding Armorock’s commitment to exceptional service and communication. Through deep product knowledge, process ownership, and cross-functional collaboration, the Account Manager plays a key role in driving customer satisfaction and long-term business growth.

Requirements

• Bachelor’s degree in related subject matter is preferred but not required
• Local Day trips as needed
• Strong analytical and critical thinking abilities.
• Proficient in reading and interpreting engineering drawings and specifications.
• Proficiency in Microsoft Excel, Google Suite, and CRM systems
• Excellent written and verbal communication and negotiation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Knowledge of ASTM standards and specifications relevant to wastewater structures preferred.
• Familiarity with AutoCAD or similar design software is a plus.

Nice To Haves

• Knowledge of ASTM standards and specifications relevant to wastewater structures preferred.
• Familiarity with AutoCAD or similar design software is a plus.

Responsibilities

• Conduct Insight platform searches to identify viable public and private leads.
• Monitor and track Capital Improvement Projects (CIP) for early-stage opportunities.
• Evaluate developer-driven projects and private sector demand.
• Interface with contractors, municipalities, and engineers to understand project requirements.
• Prepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritization.
• Collaborate with estimating and project management teams to verify quote feasibility.
• Prepare and distribute complete submittal packages with required documentation.
• Manage revisions, engineering calculations, and redlines.
• Communicate submittal status and changes to customers proactively.
• Facilitate transition from quote to release, including documentation verification (POs, drawings, job codes).
• Coordinate with internal departments to ensure timely order fulfillment.
• Send release confirmations and introductions to project managers.
• Provide Sales Manager support at trade shows, customer visits, job site visits as needed.
• Log all Daily Activities that are critical to “Build” of the territory. Key Conversations with Accounts, emails, tasks, Phone Calls
• Build and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel with
• Manage Opportunity Pipeline: Status update, Conversations, etc.
• Build Task Pipeline
• Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment
• Provide Quarterly Updates to Armorock Management on “improvements” needed to improve the customer experience.
• Participate (minimum one per week) in the Operations Daily Huddle for Plants that produce their product.
• Discuss (verbally) upcoming releases weekly with Project Manager who is assigned the territory.
• Participate and add Value in Organizations Weekly Meeting
• Participate in Armorock Committee’s that allow for Sales Managers to be engrained in the business.

Benefits

• Comprehensive medical, dental, and vision insurance with low employee contributions
• Competitive salary with performance-based bonuses
• 401(k) with company matching
• Generous PTO, plus additional sick days
• Paid parental leave (maternity & paternity)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level