QA Manager – Richmond, VA

Creative Information Technology, Inc. • Falls Church, VA

1d • Onsite

About The Position

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Requirements

• Experience with large-scale Medicaid Member Eligibility Processing software – 15 years required.
• Experience coordinating SIT, UAT, and End-to-End (E2E) testing activities on large-scale projects – 10 years required.
• Experience in test scenario development, test case creation, test data preparation, test execution, defect tracking, and metrics reporting – 10 years required.
• Excellent communication and stakeholder engagement skills, including the ability to explain technical concepts to non-technical audiences – 15 years required.
• Experience with executive/management reporting and presentations – 10 years required.
• Experience working with Mainframe systems – 10 years required.
• Experience in data analysis – 10 years required.
• Experience with meeting facilitation – 10 years required.
• Knowledge of programming logic – 10 years required.
• Experience collaborating with vendors, system integrators, and multidisciplinary teams – 10 years required.

Nice To Haves

• Experience with Teradata

Responsibilities

• Lead all Quality Assurance activities, ensuring deliverables meet state Medicaid requirements while coordinating closely with multiple state agencies, business teams, and external vendors.
• Manage the full testing lifecycle, including designing the overall test strategy, planning, execution, reporting, detailed test data preparation, and overseeing End to End (E2E) testing.
• Coordinate testing efforts with business teams to obtain user scenarios and test cases, organize meetings, support UAT, ensure proper test coverage and traceability, and perform test readiness reviews.
• Maintain defect management processes, validate data integrity across systems, ensure consistent QA documentation and standards, and conduct post-test assessments to confirm resolution of issues.
• Identify risks early, partner with the PMO office for project oversight, and ensure strong communication across agencies, vendors, and project leadership throughout the HR1 implementation.
• Responsible for all System Integration Testing (SIT), User Acceptance Testing (UAT), and End2End Testing (E2E) for the MMIS and MES modules as well as the testing of configured Commercial off the Shelf (COTS) applications, and the conversion and integration of data from other systems in Medicaid Enterprise Systems (MES Modules and COTS products).
• Manage defect triage calls with multiple vendors and tracking the defects to closure in a timely fashion.
• Understand the requirements and design of the project and able to develop test cases, test data and verify the software changes.
• Problem solve issues that are escalated and serve as liaison between the developer and the Business User.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed