Program Manager - Hybrid Richmond, VA
About The Position
The SCC is looking for a Program Manager to manage the transition to a new Banking partner for all its divisions and functions that either collect revenue, perform or support deposit duties and/or other monies processing in any capacity for the SCC (7 divisions). This will require managing the overall deliverables and resources from all stakeholders, which include the selected Banking partner resources, the SCC representatives from each Revenue collecting division (6), OCC (Office of Commission Comptroller) and ETS (Enterprise Technology Services). As new technology and services will be deployed, a key component will be to ensure a complete set of requirements are documented up front for each division. In addition, this role will need to facilitate and support the divisions to identify changes in current processes needed to streamline activities and take full advantage of the new technology available from the selected Banking partner.
Requirements
- Active PMP certification
- 8 years of experience in program management, product ownership, IT modernization, or enterprise delivery roles or equivalent combination.
- 8 years of experience in process reengineering & mapping.
- 8 years of experience consistently driving on-time delivery by establishing clear milestones, proactively managing cross-division dependencies.
- 8 years of experience ensuring all stakeholders remain aligned on schedule commitments.
- 8 years of experience leading multi-division, high-visibility technology or modernization initiatives.
- 8 years of strong facilitation, communication, stakeholder management, and executive presentation skills.
- 8 years of knowledge of Agile methodologies (Scrum, Kanban) and familiarity with tools such as Jira, Planner, or similar Agile work-management platforms.
- 8 years of proficiency in Microsoft Office, SharePoint, Teams, Visio, Project, and PowerBI.
- 8 years of hands-on professional experience to support teams and management navigate through significant processes changes.
- 8 years of ability to maintain confidentiality, exercise initiative, and demonstrate professionalism and dependability.
Nice To Haves
- CSM and SAFe certifications
- 4 years of experience with banking platforms and Oracle, or similar ERPs.
- 4 years of experience with Revenue collections and/or cash management cycles and tools.
- CSPO, PSPO, SAFe POPM, CSM, Lean Six Sigma, ITIL Foundation, or other Agile/product credentials.
Responsibilities
- Manage the transition to a new Banking partner for all SCC divisions and functions involved in revenue collection, deposit duties, or money processing.
- Manage overall deliverables and resources from all stakeholders, including the Banking partner, SCC revenue divisions, OCC, and ETS.
- Ensure a complete set of requirements are documented upfront for each division as new technology and services are deployed.
- Facilitate and support divisions in identifying process changes to streamline activities and leverage new banking partner technology.
- Consistently drive on-time delivery by establishing clear milestones and proactively managing cross-division dependencies.
- Ensure all stakeholders remain aligned on schedule commitments.
- Lead multi-division, high-visibility technology or modernization initiatives.
- Facilitate strong communication, stakeholder management, and executive presentations.
- Support teams and management in navigating significant process changes.
- Maintain confidentiality, exercise initiative, and demonstrate professionalism and dependability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
