Account Manager

Gravity Global•Mahwah, NJ

17d•Onsite

About The Position

We’re searching for an Account Manager to build trusted client partnerships and translate marketing challenges into strategic, actionable solutions. This role plays a key part in our Client Services team, responsible for delivering exceptional client experiences, guiding cross-functional teams to achieve project goals, and driving collaboration that ensures every engagement delivers measurable value and impact. You will serve as the primary point of contact between the client and our internal teams, ensuring the successful execution of best-in-class digital strategies. This role requires a strong sense of ownership, commercial awareness, and a results-driven mindset focused on driving growth — for both our clients and Gravity Global. You’ll thrive in a fast-paced agency environment and bring proven experience managing B2B accounts and our Finance clients' accounts with confidence and clarity.

Requirements

4+ years of agency experience with a strong understanding of finance or government clients.
Proven experience managing B2B marketing and advertising campaigns
Demonstrated success working in fast-paced agency environments.
Impeccable client management skills, with confidence in both verbal and written communication
Strong commercial mindset with an understanding of account financial management and revenue growth
Ability to manage multiple concurrent campaigns with precision and accountability
Experience collaborating cross-functionally with paid media, strategy, and creative teams

Nice To Haves

Client-Centric with Commercial Acumen: You demonstrate excellent relationship management skills, balancing proactive service with clear expectation management. You communicate persuasively and effectively, reading between the lines to understand client needs. You understand the commercial realities of account management and ensure delivery aligns with financial objectives.
Analytical and Solutions-Oriented: You enjoy problem-solving and use data and insight to build thoughtful, evidence-based solutions that drive measurable outcomes.
Highly Organised and Detail-Focused: You successfully juggle multiple priorities and deliverables, managing changing client needs without compromising quality or timelines.
Calm Under Pressure: You thrive in fast-paced environments and maintain composure under tight deadlines and evolving requirements.
Strong Interpersonal Presence: You are confident, approachable, and authoritative when leading presentations or facilitating discussions. Your personable nature helps foster strong internal and external relationships and contributes positively to our collaborative culture.

Responsibilities

Assist in the development of campaign briefs to ensure objectives and strategy are clear, collaborating with cross-functional teams to deploy integrated campaigns
Execute projects from start to finish, building trust and strong working relationships with day-to-day client stakeholders
Gain and maintain in-depth knowledge of the client’s business, industry landscape, and competitive environment
Maintain daily communication with client stakeholders and proactively manage expectations
Support campaign results analysis to ensure programmes deliver anticipated results and meet client objectives
Assist in handling budgets and workflow management to ensure campaigns are delivered on time and within scope
Provide administrative support to the account management team, including preparation of meeting materials, vendor coordination, and invoice processing
Adapt quickly to shifting priorities and environmental changes while maintaining quality and performance standards