Account Manager

Kaseya Careers • Quebec, QC

6d • CA$140,000 - CA$160,000

About The Position

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Kaseya is looking for a motivated and results-oriented Senior Account Manager to take charge of a portfolio of strategic accounts with strong growth potential. In this role, you will be responsible for developing and maximizing the value of existing accounts, identifying new business opportunities, strengthening customer relationships, and driving consistent revenue growth through proactive account management.

Requirements

• Minimum of 2 years of experience in account management or sales, focused on building customer relationships and driving business growth.
• Must be fluent in French and English.
• Experience managing a portfolio of B2B clients in a SaaS environment.
• Demonstrated success in growing existing accounts through upsell, cross-sell, and account expansion.
• Experience managing a product portfolio and identifying opportunities to increase customer value.
• Demonstrated ability to build strong relationships with executive-level decision-makers and foster long-term customer success.

Nice To Haves

• Experience within a high-growth SaaS company.
• Proven ability to meet or exceed sales and account growth targets.
• Experience executing a 'land and expand' growth strategy within a portfolio of existing clients.
• Strong business acumen and a passion for account development and growth.
• Highly motivated, coachable, and resilient individual in a fast-paced, evolving environment.
• Excellent communication, organizational, and interpersonal skills.
• Experience with CRM tools, with Salesforce being a plus.
• Excellent analytical and forecasting skills.

Responsibilities

• Account Management and Development: Take full responsibility for a portfolio of accounts, proactively identifying upsell and cross-sell opportunities within the Kaseya product suite to generate new revenue.
• Customer Re-engagement and Relationship Building: Re-establish and strengthen relationships with existing clients, particularly those with low engagement levels, by connecting with key decision-makers and offering solutions tailored to their evolving needs.
• Commercial Growth Strategy: Develop and implement customized account plans, including regular follow-ups, meetings, and business reviews, to identify new opportunities and foster account expansion.
• Solution Adoption and Value Creation: Monitor product usage and adoption metrics, identify gaps, and drive greater utilization to support long-term growth and retention.
• Revenue Accountability: Consistently meet and exceed revenue targets by driving growth within your assigned accounts, contributing to short-term results and sustainable growth.
• Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, and other internal partners to deliver a seamless customer experience and maximize the potential of each account.
• CRM and Pipeline Management: Utilize Salesforce to manage your pipeline, track account-related activities, and maintain accurate forecasts and reports.

Benefits

• Base salary of $70,000 to $85,000 CAD, plus uncapped variable compensation.
• Target overall compensation (OTE) between $140,000 and $160,000 CAD, with potential for higher earnings based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed