Account Manager

Coastal Logistics Group•Savannah, GA

About The Position

The Account Manager designs and coordinates how CLG delivers services to more than 500 global customers and shapes customers’ experience across their interactions with the company. The role develops service-delivery plans, fosters client relationships throughout the customer lifecycle, promotes retention, and creates a positive experience for each account. Account Managers act as trusted partners and advisors, coordinate solutions with internal teams, and support customer retention and expansion.

Requirements

College degree or equivalent relevant experience.
Detail-oriented.
Strong customer service skills.
Excellent written and oral communication skills.
Ability to provide leadership and promote teamwork.
Strong working knowledge of WMS, CRM, and Microsoft Office.

Responsibilities

Represent the voice of the client as a trusted partner and advisor.
Identify customer needs and agree on solutions.
Construct plans for how CLG will deliver solutions.
Manage external expectations and internal collaboration.
Ensure accurate and profitable invoicing and work toward timely collection of payments.
Collaborate with team members and customers to support retention and expansion opportunities.
Respond to customer service requests in a timely manner.
Become familiar with each customer’s profile to ensure applicable services are delivered.
Monitor pending orders and keep customer and internal stakeholders informed.
Schedule active orders and validate that all services and fees have been completed.
Act as an industry expert regarding services offered.
Deliver and communicate client ROI throughout the client lifecycle.
Schedule appointments and maintain calendars as needed.
Answer incoming phone calls and route them appropriately.
Cross-train on other Account Managers’ customer accounts to ensure consistent coverage and service continuity.