Account Manager

zag creative group inc. • Edmonton, AB

27d

About The Position

zag (that is right, no capital) is a full-service, marketing and advertising agency that is hell-bent on getting to know brands inside and out. We ensure we capture the perfect blend of creativity, strategy, and management to catapult brands in the right direction with ease. With us, there is always room to grow, and we are currently looking for an Account Coordinator to do just that. We come to work every day to solve challenges, and we lean on our teammates to do it. We all have titles, but we are not defined by them. By working together and bending our disciplines, we bring unique perspectives to the table, learn from each other, and stick the landing. The Account Manager serves as the primary liaison between the agency and assigned clients. You’ll ensure expectations are clearly defined and consistently exceeded through proactive communication, sound strategy, and effective execution. You will work closely with the Creative and Technology teams to align client goals with agency capabilities — guiding day-to-day project delivery while identifying opportunities for growth and ongoing collaboration.

Requirements

• 3-5 years of experience in advertising, marketing, or a related client-facing role.
• Understanding of agency services and the ability to speak to branding, digital, and strategy concepts.
• Continually seek new and better ways to do things through technology and innovation, which includes but isn’t limited to AI.
• Familiarity with budgeting, project planning, and client communications.
• Strong verbal and written communication skills, with the ability to build trust quickly.
• Ability to collaborate across departments and manage multiple client relationships simultaneously.
• A proactive and detail-oriented mindset — you take initiative and stay organized.
• Passion for client success, business strategy, and continuous improvement.

Responsibilities

• Build and maintain strong, trusted relationships with assigned clients.
• Act as the client’s voice within the agency, ensuring their goals and expectations are well understood.
• Collaborate with internal teams to develop creative and strategic solutions that meet or exceed client objectives.
• Manage timelines, budgets, and resources to ensure projects are delivered accurately and on time.
• Facilitate internal kickoffs, status meetings, and post-project reviews.
• Monitor campaign and project performance and provide insights and recommendations.
• Identify new opportunities to add value, upsell services, or strengthen long-term partnerships.
• Support and mentor Account Coordinators when applicable.
• Prepare and present proposals, status reports, and strategy recaps.
• Provide guidance to clients on industry trends, best practices, and emerging opportunities.
• Work cross-functionally with Creative and Technology teams to ensure cohesive execution.
• Help build a collaborative, solutions-focused culture across departments.
• Take ownership of your client relationships and deliverables from beginning to end.
• Approach every project — big or small — with a calm, positive, solution-oriented mindset.

Benefits

• Competitive pay
• Comprehensive Dental and Health benefits
• Competitive vacation time, PTO days, and zag days.
• Extracurriculars (holiday parties, summer party, Party Planning Committee, etc. – and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees