Account Manager

GardaWorld•Savannah, GA

2d•Onsite

About The Position

GardaWorld is hiring a Security Account Manager in Pooler, Georgia, to maintain exceptional performance at a key client account and deliver security services that exceed client expectations. The role manages client issues and relationships, supports the client’s security program, monitors contractual performance and compliance, and coordinates projects and customer onboarding. It also includes database administration, billing and financial analysis, reporting, pricing estimates, and preparing client-facing materials and presentations.

Requirements

At least three years of experience in security operations, with a proven record of handling increasingly complex responsibilities.
Ability to pass an extensive screening process.
Valid driver’s license and a driving record that meets company vehicle and insurance eligibility standards.
Leadership, problem-solving, multitasking, relationship-building, communication, and attention-to-detail skills.
Professional, self-driven approach and proficiency with Microsoft Office and CRM software.
Strategic thinking and financial planning skills.
Project management experience and ability to remain calm under pressure.
Honesty and ethical conduct aligned with company values.
Skill in writing reports, client communications, and instructional materials.
Experience in financial planning and understanding profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld branch teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue-payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Apply financial forecasting and margin analysis expertise.