Account Manager

CarNow•Raleigh, NC

18h

About The Position

The Regional Account Manager supports CarNow’s growth strategy by engaging with dealers and using consultative approaches to strengthen customer loyalty, demonstrate product value, retain customers, and build long-term client relationships. The role proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success. The Account Manager manages a designated portfolio of 75–120 dealer accounts, providing in-person account management, onboarding and launch support, training, technical assistance, account reviews, and ongoing dealer outreach. The position also collaborates with internal sales teams, documents account activity in HubSpot, monitors performance against KPIs, and travels within the assigned region.

Requirements

Proven track record in automotive sales, with a focus on digital solutions.
High school diploma or equivalent required.
Strong understanding of chat and digital retailing technologies.
Excellent communication and presentation skills.
Ability to work independently and collaboratively within a team.
Results-oriented approach and focus on meeting and exceeding sales targets.
Willingness to travel 75% monthly within the assigned region.
Familiarity with CRM tools for effective sales management.

Responsibilities

Provide in-person account management for a designated portfolio of 75–120 dealer accounts.
Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
Conduct pre-launch audits using a HubSpot playbook to confirm account setup and readiness.
Schedule and host in-person launch meetings and training sessions for decision makers and end users, with virtual meetings used when appropriate.
Provide refresher training for new dealer personnel when applicable.
Meet monthly retention goals by supporting customer satisfaction and loyalty.
Follow the cancellation process, contact customers about cancellations within 24 business hours, and document save plans in HubSpot CRM.
Contact dealers on a 45-day cadence by email, text, or phone to check in and offer support.
Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews include product metrics, ROI, user engagement, opportunities, and marketing suggestions.
Make backend configuration updates and provide technical support; test settings and resolve technical requests within SLA timelines.
Provide dealer best practices and product recommendations to maximize ROI and user engagement.
Test and confirm connectivity with third-party vendors, including inventory providers, website providers, and integration partners.
Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
Use CarNow CRM (HubSpot) to log and document account communications and changes, including emails, calls, Zoom meetings, and text messages.
Participate in continued education sessions and complete LMS courses in a timely manner.
Review KPI dashboards regularly to ensure KPI expectations are met.
Complete special projects related to the account portfolio when requested.