Account Manager - Houston, TX

Watco • Houston, TX

10h • Onsite

About The Position

The Account Manager of Watco is responsible for generating new sales activity and the overall day-to-day freight management of shipments and/or customer accounts. This position plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch. It is essential for the Account Manager to conduct the necessary activities to deliver the desired results, garner customers' trust and produce above average gross revenue and profits to ensure the branch’s annual goals and objectives are met. This position has various responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties.

Requirements

• 2 years brokerage operations experience preferred
• Transportation or supply chain related experience preferred
• Business development personal training, sales knowledge, and highway service knowledge
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, and Data Entry
• Registry Monitoring Insurance Services (RMIS) skills recommended
• Transportation Management System (TMS) skills recommended
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have or be able to obtain a TWIC card upon hire
• Must be 18 years of age or older with High School or GED equivalent

Responsibilities

• Develop new customer sales
• Utilize various prospecting methods to generate new sales leads and solicit freight
• Cultivate sustainable customer relationships and encourage customer growth
• Deliver cost-effective solutions that will attract and retain customers
• Manage broker and customer service aspects of assigned shipments and/or customer accounts
• Effectively communicate with customers, carriers, operations, and internal teams
• Support customers with pricing, operations, and payment-related issues
• Manage spot pricing and carrier negotiations
• Conduct on-site customer visits as needed
• Cultivate customer growth and relationships
• Work hand in hand with transportation coordinators on brokering and provide effective feedback
• Communicate effectively with customers, carriers, shippers, and team members
• Involvement in spot pricing carrier negotiations and RFP (Request for Pricing form - Proposal) RFI (Requestion for Information)

Benefits

• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED