Account Manager

Addigy•Miami, FL

2d•Remote

About The Position

Addigy is hiring a full-time Account Manager to drive revenue growth and retention across a portfolio of assigned accounts. This revenue-carrying role owns expansion, renewals, and long-term relationship health, focusing on maximizing customer lifetime value through proactive account management, high-impact customer engagement, and tailored growth strategies. The Account Manager builds trusted partnerships, develops data-informed plans, identifies and pursues opportunities to expand customer investment, and advocates for customers across Addigy. The role also requires active use of AI-powered tools, such as Claude, to improve research, personalization, and workflow efficiency. The position is remote in the East Coast time zone and includes travel once per quarter for team meetings, tradeshows, and customer visits. The role reports to the Director, Strategic Accounts. The listed technology stack includes G-Suite, Slack, Zoom, Salesforce, Salesforce QtC, HubSpot, Jira, Confluence, Gainsight, Calendly, and Groove. Addigy is a SaaS company that provides a platform for IT professionals and Managed Service Providers to monitor, secure, and manage Apple devices, including macOS, iOS, and iPadOS devices. The company describes its values as Humble, Hungry, and Smart.

Requirements

Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology.
Experience selling to or managing existing customers where MSPs were the target audience.
Ability to build and maintain influential, trust-based relationships that support revenue growth and retention.
Proficiency in creating customer-data-informed account strategies and methodically expanding accounts and securing renewals.
Strong problem-solving skills and a proactive approach to identifying challenges and facilitating solutions.

Nice To Haves

Familiarity with Apple device management, MDM, RMM, or endpoint security solutions.
Experience with Salesforce, including QtC, Gainsight, or similar customer success or CRM tools.
Comfort using AI tools such as Claude in day-to-day workflows.

Responsibilities

Identify and pursue upsell and cross-sell opportunities by understanding customers’ goals and needs.
Build cases for product extensions or enhancements to drive product adoption and account revenue growth.
Renew customer contracts and meet or exceed expansion revenue targets.
Maintain high-touch, strategic relationships with key customer stakeholders.
Advocate for customers within Addigy and collaborate cross-functionally to align resources with growth initiatives.
Build long-term, trust-based relationships that reinforce Addigy’s value proposition.
Develop targeted account plans with specific growth actions and timelines.
Use data-driven insights to identify high-potential accounts and tailor engagement strategies to maximize customer lifetime value.
Establish a structured cadence of check-ins and strategic reviews to support engagement, expansion, and retention.
Showcase Addigy’s impact through quarterly business reviews and routine calls, focusing on measurable outcomes.
Anticipate customer challenges and proactively manage risks to maintain satisfaction and loyalty.
Use AI tools such as Claude to improve research, personalization, and workflow efficiency.