Account Manager

City Wide Facility Solutions•Louisville, KY

1d•$45,000 - $70,000•Onsite

About The Position

City Wide Facility Solutions is seeking an enthusiastic and driven Account Manager, also known as a Facilities Solutions Manager (FSM), to drive business growth, build strong client relationships, and advance their career in a high-energy, fast-paced environment. The company is a leader in the building maintenance industry with over 120 locations nationwide, offering a single-source solution for interior and exterior building maintenance needs. The culture is built on core values of relentless customer service, a growth mindset, and hustle. City Wide is passionate about promoting from within and creating opportunities for advancement within a collaborative, inclusive, and fun team environment where hard work and results are recognized.

Requirements

Proven background in account management, sales, or a similar field within the service industry.
Strong leadership skills with experience in managing diverse teams.
Excellent problem-solving, organizational, and communication skills.
Technologically adept with experience in CRM systems preferred.
Motivated by a fast-paced, results-driven environment.
3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required.
Highly detail oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.

Nice To Haves

Bachelor's degree highly desirable.

Responsibilities

Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance.
Manage contractor relationships including hiring, negotiation, and performance assessments.
Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
Generate extra service (ES) sales, with specific targets set based on your defined territory.
Conduct and report on detailed quality control inspections to ensure all services meet high standards.
Manage service delivery effectively, ensuring compliance with client and company standards.
Lead and develop your team, ensuring high performance and adherence to company protocols.