Account Manager

Tropic•United States (remote),

1d•$80,000 - $120,000•Remote

About The Position

Tropic is seeking an Account Manager to retain and grow revenue across an existing book of business. The Account Manager owns the end-to-end commercial relationship with clients and serves as the ultimate internal decision-maker on assigned accounts. The role also acts as the tip of the spear for new product releases, contributing to go-to-market strategy and narrative creation. The Account Manager is part of the sales team, which emphasizes weekly training and call reviews, ongoing development, and a culture of excellence. The position is based in the United States, within a remote-first work environment.

Requirements

At least 3 years of experience managing B2B SaaS accounts focused on retention and growth.
A relentless approach to work.
A strong sales orientation and the ability to bring customers onto the team through education, persuasion, and high-level execution.
Eagerness to learn and continually improve.
Experience as an Account Manager and eagerness to learn and develop the craft.

Responsibilities

Retain and grow an existing book of business through renewals, upsells, and cross-sells.
Own the end-to-end commercial relationship with clients.
Develop, nurture, and leverage relationships with senior decision-makers.
Champion clients internally and help resolve issues as they arise.
Represent the Customer Success and Customer Experience teams externally to help resolve issues.
Help build and improve the service organization.
Help develop go-to-market strategies for new product releases.

Benefits

100% medical, dental, and vision coverage for employees and dependents.
Remote-first work environment.
Virtual and in-person meetups.
$1,000 annual stipend for work-from-home expenses, learning and development, and wellness.
Unlimited flexible vacation and holiday time off.
14 paid company holidays.
12-week parental leave for all parents.
Online mental health therapy.
Commuter benefits, FSA, and HSA.
Equity refresh program.
401(k) plan.
Commission and/or incentive pay may be included.
Incentive stock options may be included.