Account Manager

Public Partnerships | PPL • New York, NY

9d • $70,000 - $90,000

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.

Requirements

• Excellent client relationship management skills
• Demonstrated project management and supervisory skills.
• Ability to follow, critically evaluate and improve current processes.
• Excellent oral and written communication skills.
• Strong analytical, organizational and presentation skills.
• Excellent PC skills in Microsoft Office products.
• Ability to analyze data and draw appropriate conclusions.
• Ability to speak publicly effectively.
• Detailed and process improvement oriented.
• Ability to take initiative and move daily work forward.
• Ability to see the big picture while working at the detailed level to move projects forward within specific timeline and budget.
• Strong skills in the areas of interpersonal communication, analysis, critical thinking, organization, attention to detail, and multitasking.
• Demonstrated financial and business management experience required
• Knowledge of Medicaid programs and experience with state government required

Nice To Haves

• Finance and accounting systems experience preferred
• Experience in long term care and disability services is a plus.
• PMP a plus.

Responsibilities

• Serves as primary and back-up contact for client engagements.
• Maintains client relationships.
• Participates in key stakeholder meetings.
• Presents written/verbal status reports to clients.
• Reviews and updates critical client documents on a regular basis.
• Reinforces and sets client expectations regarding PPL’s product application model during implementations.
• Functions as subject matter expert on PPL’s products.
• Serves as an internal consultant to other projects or practice areas.
• Coordinates project requirements and client expectations among functional groups and with client.
• Creates and manages internal project work plans.
• Ensures the quality of work produced meets PPL and contractual standards.
• Develops recommended solutions to mitigate or avoid risks.
• Manages and coordinates proposal development research, financial analysis, writing, and production.
• Identifies and act on opportunities for upselling to current clients.
• Identifies and meets with prospective clients.
• Records business development activities.
• Leads sales presentations and system demonstrations.
• Oversees contracted training programs and internal training sessions.
• Manages multiple staff while providing mentoring, advice, and guidance to direct reports.
• Monitors staff performance and follows up on areas of deficiency.
• Develops next set of client partnership leaders.
• Makes final decisions on staff hiring.

Benefits

• Compensation: $70,000 - $90,000 annually.
• This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level