Account Manager

Sovra • New York, NY

9d • Remote

About The Position

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. This role will support our NY and NJ state and county procurement programs (NJ Start, EPC, and OGS), acting as one part customer success and one part brand ambassador. Using your network, you’ll build relationships with local governments and suppliers, enabling and educating them through community events and hosted webinars. This role is ideal for someone with experience in government or public procurement, as a large part of your work is leveraging relationships to expand program adoption. Candidates should be prepared to travel between 50-60% of their time.

Requirements

• Experience in Account Management, Customer Success, Customer Support, or another customer-oriented role that has an educational aspect to the job.
• Understanding of or direct experience in government or public procurement.
• A real people person – you love meeting new people and building relationships over time.
• Comfort working remotely, autonomously, and with a collaborative approach.
• Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time.
• Must be physically located in one of the following states: MA, NJ, NY, or PA.

Nice To Haves

• Knowledge of SOVRA technology is a plus!

Responsibilities

• Own local government outreach by attending community events, hosting webinars, sending emails, and building brand awareness.
• Support program strategy by gathering information on program expansion blockers, doing gap analysis, and sharing your findings internally to our broader Program team.
• Provide baseline training and program education to local governments on how to use our technology and the process of participating in our programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed