Account Manager

Evans Transportation Services LLC•Eagan, MN

21d•Onsite

About The Position

Under the direction of the Senior Account Manager, this role will be the main point of contact for our clients that are primarily Truckload shippers. This position will be responsible for communicating with our clients, shippers, receivers, along with the cross functional teams that execute operations. The review and processing of customer orders and complete execution for all shipments to our customer’s satisfaction. The Account Manager is responsible for retaining, growing, and leading with operational excellence to their assigned customers.

Requirements

Excellent critical thinking and problem-solving skills
Excellent communication skills
Elevated level of organizational skills and ability to multi-task
Ability to read, write, type and speak English fluently is a requirement of this position

Nice To Haves

Bachelor’s Degree Preferred
Additional years of education and experience may be substituted for each other, as determined by Management
Experience working in a Transportation Management Software (Mercury Gate) is preferred, but not required
Transportation experience and working knowledge of industry preferred, but not required

Responsibilities

Become an influential partner to your customer base by expanding your portfolio.
Oversee, engage, and interact toward daily account success.
Build strong partnerships with internal pillars and their leaders who interact with your accounts.
Measuring KPI & financial success. Customer facing reporting, business reviews, strategic account plans, billing & accounting issues, contractual and spot pricing strategies.
Adhoc exception management outside of standard business hours.
Leverage internal Evans resources to process claims on behalf of our customers
Build strong relationships with customers and internal partners
Execute day-to-day transportation needs
Accepting loads, building loads, and scheduling appointments for our customers shipments. You will be responsible for understanding how our customers send us loads, acknowledging with the customer when received, and lastly building them accurately.
Provide true transparency to our customers on the status of their loads. This will require you to learn how to navigate through different customer portals and learn what they are expecting from us.
Identify issues, utilize resources to determine the best course of action, and implement solutions
Respond to customer inquiries and provide updates in a timely manner
Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
Manage Customer bid boards and portals
Understand customer processes and identify areas for improvement
Maintain daily reporting schedule utilizing internal systems
Generate and maintain up-to-date and accurate customer records and shipment documentation
Effectively communicate necessary changes or adaptations important to the customer shipments in a timely manner
Process all inbound, outbound and return shipments using TMS (Mercury Gate) software and other tools for accurate and timely delivery
Adhere to Evans’ Five Guiding Principles, all departmental and company procedures, policies and handbooks
Involve the Senior Account Manager when needed for significant problem resolution, complex solutions, group conference calls, or other items needing escalation.
Perform all other duties as assigned including After Hours coverage