Account Manager
Elevate Reach•Noblesville, IN
•Remote
About The Position
Elevate Reach is hiring a full-time Account Manager to serve as the main point of contact for clients after their dedicated outsourced teams are operating. This fully remote position supports a portfolio of clients by understanding their needs, keeping their teams aligned, and turning client feedback into service improvements. The Account Manager also works with clients to plan added services or headcount when opportunities arise.
Requirements
- Experience in account management, client success, or B2B client services.
- Confidence leading client conversations by phone and video.
- Ability to read performance metrics and explain them clearly.
- Organization across several accounts with differing priorities.
- Polished written communication.
- A quiet home workspace with reliable high-speed internet.
- Authorization to work in the United States.
Responsibilities
- Serve as the primary contact for an assigned portfolio of client accounts.
- Hold regular check-ins and review performance reports and KPIs with each client.
- Work with team leads to resolve issues quickly and confirm the outcome with the client.
- Identify opportunities to expand services and prepare proposals with leadership.
- Guide new clients through onboarding and their first weeks of service.
- Organize account notes, contracts, and renewal dates in the CRM.
- Share client feedback with internal teams to improve service delivery.
Benefits
- Training on the company's services, reporting, and client standards.
- Room to grow as the client base expands.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
