ACCOUNT MANAGER

Rent-2-Own • Maysville, KY

2d • Onsite

About The Position

The Account Manager is the primary point of contact for active customers and advocates for their success. The role focuses on helping customers stay current with their agreements through personalized communication, problem-solving, and negotiation, while also protecting the business and its assets. Account Managers manage assigned customer lists, follow up on returns and inactive accounts, identify opportunities for new agreements, and represent the company during in-person community visits. The position includes work both in the office and in the community, with customer interactions and account activity documented accurately and payments processed precisely.

Requirements

• Strong communication skills, including persuasion, empathy, and the ability to be firm when needed.
• Problem-solving ability and willingness to find workable solutions for customers and the business.
• Ability to handle difficult conversations calmly and maintain a positive attitude.
• Ability to use CRM and POS systems.
• Valid driver’s license (required).

Responsibilities

• Serve as the primary point of contact for active customers and help them succeed with their agreements.
• Connect with customers whose accounts are behind and negotiate solutions that support the customer while protecting the business.
• Maintain consistent, high-quality customer outreach with a positive attitude.
• Manage assigned customer lists, including following up on returns and re-engaging lost customers.
• Use personalized communication rather than mass texting or copy-pasted messages.
• Identify opportunities to add value to customers’ homes through new agreements.
• Conduct in-person customer visits, including friendly check-ins and professional retrievals, while representing the brand appropriately.
• Maintain accurate customer records by documenting every interaction and processing payments precisely.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Professional growth and potential for advancement; the company states it promotes from within 99.9% of the time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed