Account Manager

Cook & Boardman Group • Charleston, SC

3d

About The Position

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions spanning access control, video surveillance, and door and hardware systems. The role combines consultative sales expertise, technical acumen, and project coordination with internal teams. The position operates in both a professional office setting and a warehouse environment, with occasional travel to project sites potentially required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• High school diploma or equivalent.
• Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems.
• Ability to read and interpret blueprints, architectural drawings, and specifications.
• Strong verbal and written communication skills, including the ability to present to technical and non-technical audiences.
• Excellent organizational, time management, and follow-up skills, with the ability to manage multiple projects and deadlines.
• Self-motivated and results-driven, with the ability to work independently and collaboratively.
• Commitment to exceptional customer service and maintaining long-term client relationships.

Nice To Haves

• Bachelor’s degree in business, construction management, or a related field.
• Three or more years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry.

Responsibilities

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories.
• Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management.
• Conduct onsite and virtual presentations highlighting the company’s capabilities in access control, video surveillance, and openings solutions.
• Partner with internal brands and divisions to coordinate proposals that align access control and physical opening requirements.
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines.
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership.
• Manage the sales pipeline and activity in CRM tools such as ConnectWise or similar, maintaining data integrity and compliance with company processes.
• Stay informed about product developments, emerging technologies, and competitor activity within the security integration and door hardware markets.
• Facilitate handoffs to project and operations teams to ensure smooth transitions from sale to execution.
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms such as ConnectWise.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED