Microsoft Dynamics 365: Account Manager
About The Position
The Account Manager develops and manages client relationships, drives business growth, and helps clients use Microsoft Dynamics solutions effectively to meet their business goals. This person is the primary point of contact for assigned accounts and is responsible for long-term relationships, project success, and client satisfaction throughout the engagement lifecycle. The role combines account management, business development, sales-cycle ownership, and solution consultation. It includes identifying account-growth opportunities, advising clients on Microsoft Dynamics solutions, preparing proposals and business-value materials, coordinating demonstrations and sales-to-project handoffs, and maintaining sales activity and forecasts in the CRM. The Account Manager also stays current on Microsoft Dynamics developments and shares relevant insights with clients.
Requirements
- At least 5 years of technology-based selling experience in a business-to-business environment.
- At least 5 years of experience selling ERP solutions, with working knowledge of Microsoft Dynamics 365.
- Ability to understand a company’s pain points, develop a solution vision that demonstrates business value, communicate the benefits of partnering with Western Computer, and convey the ability to achieve desired outcomes.
- Ability to work effectively in a dynamic, collaborative team environment.
- Excellent written communication, negotiation, and presentation skills.
- Ability to interface effectively with employees and customers at all levels, including C-level executives.
Nice To Haves
- Previous experience with Business Central, F&SCM, Customer Engagement, and legacy applications such as AX, NAV, and CRM.
Responsibilities
- Serve as the main point of contact for existing clients, maintain consistent communication, and provide proactive support.
- Develop and maintain strong relationships with key stakeholders at client organizations.
- Understand clients’ business needs and challenges and offer tailored Microsoft Dynamics solutions.
- Identify account-expansion opportunities through additional Microsoft Dynamics solutions, training, and services.
- Develop and implement strategies to grow client relationships and revenue within assigned accounts.
- Own the sales cycle, including research, prospecting, discovery, solution proposals, business-value presentations, negotiations, and closing.
- Create proposals for software subscriptions and professional services, including Business Cases, Journey Maps, Value Maps, Project Charters, and Statements of Work.
- Provide buy-in demonstrations of Microsoft technologies and coordinate full product demonstrations and presentations with presales resources.
- Coordinate and lead sales kick-off calls with project teams to support a smooth transition.
- Guide clients in understanding the value of Microsoft Dynamics products and services.
- Advise clients on maximizing Microsoft Dynamics solutions to support business growth and efficiency.
- Track sales activities and opportunities in the CRM.
- Provide regular pipeline progress and forecast updates.
- Stay informed about Microsoft Dynamics trends, updates, and developments and share relevant information with clients.
Benefits
- Competitive base salary of $90,000–$110,000 USD per year.
- Access to medical, dental, and vision healthcare coverage.
- Access to a 401(k) retirement plan.
- Paid time off for vacations, holidays, and sick days.
- Remote work from a location of the employee’s choice.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
