Account Manager, NORAM

FareHarbor•Honolulu, HI

5d•Hybrid

About The Position

As an Account Manager, your entire directive is to optimize the FareHarbor client experience. This position is responsible for working with a portfolio of accounts in North America. This role will be a combination of addressing inbound requests to improve the online booking experience for FareHarbor partners and strategically suggesting changes to promote client success and revenue growth. We are looking for a problem solver and creative individual who can work autonomously and strategically to foster our clients’ growth!

Requirements

Travel to visit local clients to troubleshoot as needed, find growth opportunities, and present in-person Business Reviews
A strong collaborator and a team player willing to go above and beyond any normal set of expectations for the success of FareHarbor
Routinely demonstrates FareHarbor values and commitment to the company
Proven ability to keep organized and prioritize workload
Excellent time management skills
Analytical skills and ability to problem-solve with and without the input and guidance of others
Ability to synthesize information and provide clear direction and/or examples
Comfortable suggesting changes and offering solutions to reach FareHarbor and client goals
Must be authorized to work in the United States for this position.

Nice To Haves

Experience in the following applications or similar: Google Analytics & Looker Studio SEMrush Microsoft Clarity
Experience in the tourism or SaaS industry
Experience in SEO optimization & Website optimization

Responsibilities

Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform.
Identify and implement strategic opportunities for client growth across your portfolio, prioritizing high-value accounts to maximize impact and revenue.
Manage client inquiries, resolving issues to improve their online booking experience.
Oversee client + internal projects from initiation to successful completion, ensuring timely execution.
Become an expert on FareHarbor and industry trends to provide valuable insights and effectively communicate FareHarbor’s competitive advantages to clients.
Drive Client Growth: Growing our client’s revenue is a daily aspect of this role.You’ll be implementing suggestions to increase our client’s e-commerce conversion rate, and thus annual revenue, on a routine basis. We will consider both the number of growth projects implemented across your portfolio as well as the quality of growth projects executed.
Quality Client Communication: Maintain 90+% SLA compliance within your portfolio by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week).
Retention & Risk Mitigation : FareHarbor prides itself on our ability to retain our accounts. As a department, we have high expectations for retention and your efforts to retain your clients and mitigate risk will roll up to this target.