Head of NORAM Technical Account Mangement

Checkout.com•Atlanta, GA

2d•Hybrid

About The Position

As the Head of NORAM Technical Account Management at Checkout.com, you are the strategic and operational cornerstone of our regional TAM team. Reporting directly to the Head of NORAM Solutions Engineering, you will take the helm of our core regional TAM team, with an immediate mandate to rapidly scale our headcount and capabilities to support our growing merchant base. You are a technical mentor, a champion of AI-driven efficiency, and a strategic counterpart to our Commercial Account Management leadership. By translating overarching company OKRs into tactical execution, you will empower your team to ensure our largest merchants thrive. Your leadership will directly impact team growth, operational scalability, and the commercial success of our business in North America.

Requirements

Deep, demonstrable experience within the payments industry is a strict requirement.
Proven experience in client-facing TAM, Solutions Engineering, or Solutions Consulting leadership. Or, you are a highly experienced IC with a demonstrated track record of exceptionalism and a strong readiness to step into management.
Technical background with the ability to confidently manage, coach, and challenge TAMs.
Hands-on expertise with RESTful APIs is essential.
Forward-thinking approach to championing AI tools to scale teams and eliminate manual bottlenecks.
Exceptional ability to collaborate with commercial teams and understand the revenue impact of technical decisions.
Based in Atlanta, NYC, or SF, with the ability to be in the office 3 days a week and travel domestically and internationally as needed.

Responsibilities

Lead, coach, and aggressively scale a team of high-performing Technical Account Managers, driving regional recruitment and expansion efforts.
Work from our local office (Atlanta, NYC, or SF) 3 days a week to provide hands-on coaching and mentorship to TAM Individual Contributors (ICs).
Synthesize company goals and OKRs, translating them into clear, tactical guidance and actionable metrics for your team.
Manage team compensation plans, performance reviews, and career development pathways.
Travel across NORAM offices and our London office to collaborate with key internal stakeholders, and align global strategies.
Act as the technical equivalent and close partner to our commercially-minded Account Management leadership, ensuring unified strategies for merchant success.
Drive regional project management for key initiatives, such as product upgrades across TAM-managed merchants and driving the adoption of value-added services.
Participate in Quarterly Business Reviews (QBRs) alongside your team, presenting technical performance as a compelling commercial story to executive stakeholders.
Travel to meet clients face-to-face, cementing strong relationships with our most strategic merchants.
Act as an escalation point, assisting TAMs with troubleshooting complex merchant issues and API integrations.
Champion a culture of utilizing AI tools (such as Gemini, Claude Code, etc.) to reduce manual operational load, automate workflows, and improve daily efficiency.
Continuously identify and implement process improvements to drive operational excellence within the NORAM TAM organization.