Manager, HRBP- NORAM

Cloudbeds

1d • $80,000 - $110,000 • Remote

About The Position

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

As the Manager, HRBP, you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units: Customer Success & Onboarding, you will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C-level executives. This is a highly visible, strategic role critical to a growing and complex region. In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes. Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones.

Requirements

• Bachelor’s degree or equivalent experience in HR, Business Administration, or related field.
• 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience.
• Experience supporting GTM/Strategy or CS/Onboarding organizations.
• Proven ability to coach and influence leaders at all levels.
• Excellent communication and relationship-building skills across cultures and time zones.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel.
• Excellent organizational skills and meticulous attention to detail.
• Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to handle sensitive and confidential information with discretion and a high level of integrity.
• Strong judgment, ownership, confidentiality, and problem-solving.
• Experience working in a fast-paced, high-growth, remote-first environment.

Nice To Haves

• Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus.
• Workday experience is a strong plus.

Responsibilities

• Serve as the primary HRBP for Customer Success & Onboarding
• Partner with leaders across multiple levels to understand business needs and align People strategies.
• Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives.
• Provide strategic insights to help build inclusive, high-performing teams.
• Manage and resolve complex team member relations with confidentiality and strong judgment.
• Support development conversations, performance management, corrective actions, and conflict resolution.
• Partner on global and regional engagement and culture initiatives.
• Assist with documentation for legal matters, investigations, or claims.
• Help implement policy updates and guide managers on compliance requirements
• Work closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle.
• Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes.
• Maintain accurate and confidential team member data in Workday.
• Support compensation cycles, calibrations, and workforce reporting.
• Partner with Business Systems to troubleshoot Workday workflows or data issues.
• Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs.
• Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning.
• Strengthen cross-regional People processes and communication.

Benefits

• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager