Account Manager at Platinum Pool Service
About The Position
Platinum Pool Service, a leading residential pool service provider in Omaha since 2006, is seeking a hands-on, people-focused Pool Account Manager. This role serves as the primary liaison between clients and the operations team, focusing on building strong relationships through exceptional customer service, proactive communication, and consistent follow-through. The Account Manager is responsible for maintaining existing client partnerships, fostering new relationships, and ensuring a high level of service from start to finish. This position requires a significant presence in the field, not just behind a desk.
Requirements
- 3–5 years of experience in pool account management or a related role within construction, maintenance, or field service operations.
- Strong understanding of service economics, labor efficiency, and field productivity metrics.
- Willingness to be present in the field- leading by example and supporting techs on-site when needed.
- Exceptional communication, organizational, leadership, and client relationship management skills.
- Experienced managing multiple client accounts, budgets, and service deliverables simultaneously.
- Experience with scheduling and service/project management software.
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring proactive communication, timely follow-up, and effective service solutions that strengthen relationships and drive satisfaction.
- Lead and drive new client acquisition by proactively identifying, cultivating, and converting high-value opportunities, building a robust revenue pipeline that fuels sustained, long-term growth.
- Conduct regular site audits to evaluate quality, identify enhancement opportunities, and address client concerns promptly and professionally ensuring positive outcomes and sustained trust.
- Oversee financial performance by monitoring budgets, tracking job costs, and managing account profitability. Prepare and present enhancement and renewal proposals that support client goals and business growth.
- Develop and deliver professional proposals and contract renewals, providing timely follow-up within 24 hours and identifying opportunities for service expansion.
- Maintain accurate client records, KPI reports, and other administrative documentation. Participate in leadership and strategic planning meetings to support operational excellence and organizational success.
Benefits
- Paid vacation
- Paid holidays
- 401k with a company match
- 50% of employee health premium paid by Platinum Pools ($250 per month cap match)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
