Account Manager
About The Position
We're looking for an Account Manager to join our Sales team in San Francisco. You'll own a book of business made up of mid-market supplier partners across the US and Canada, with full accountability for their performance, satisfaction, and commercial growth on our platform. You'll build trust & influence with your accounts, act as their strategic partner, and find every opportunity to help them thrive. That means pitching new expansion ideas, solving problems, digging into data, and showing up for your partners in a way that makes GetYourGuide their most valuable business relationship. This is a role for someone who's commercially sharp, genuinely curious, and excited about being part of a company that's redefining how people explore the world. Please note we operate hybrid working: Monday, Tuesdays and Thursdays in office, and Wednesday and Friday remote days.
Requirements
- 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment
- A track record of hitting (and beating) commercial targets
- Strong communication skills and the ability to build trust with partners quickly
- A data-driven mindset; you're comfortable working with performance metrics and turning numbers into action
- Passion for shaping the future of sales and partner success in the age of AI. You thrive in fast-paced environments, using available resources to build and scale efficiently
- Great problem-solving skills and a proactive, ownership-oriented attitude
- Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for
Responsibilities
- Manage and grow a book of business consisting of mid-market supplier accounts (tours, activities, and experience providers), understand your assigned market(s), and hit your performance targets
- Empower your accounts for success through education, resources, and enablement and become their go-to partner at GetYourGuide for growth and strategy to drive long-term retention
- Pitch, cross-sell, and upsell to win high-velocity commercial opportunities including new activity listings, increased availability, and commission negotiations
- Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and escalate tactfully to provide a world-class supplier experience
- Focus on operational excellence and monitor partner health by solving supplier challenges such as reducing cancellation rates, promoting on-trip quality, and increasing review scoring to foster a great customer/traveler experience
- Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion
Benefits
- 10 Paid Sick Days Per Year
- 40 Telecomuting Days
- 16 weeks 100% paid parental leave for the birth of your child
- Marriage Leave - 3 days
- 401k Plan - a retirement plan (after 6 month employment), GYG offer company contribution match of up to 3.5%, 100% vested
- Healthcare - medical, dental and vision options
- Medical by Anthem: BlueCross BlueShield with 3 plans-Platinum PPO, Gold PPO, and Silver PPO + HSA.
- Option for FSA (Flexible Spending Accounts), HSA (Health Savings Accounts)
- Sunlife Dental & Vision
- Others: Basic Life Insurance (no charge), Short Term Disability Insurance (no charge), Voluntary Life Insurance, Voluntary Long Term Disability Insurance, Voluntary Accident Insurance, Voluntary Specified Disease Insurance, TotalPet, InfoArmor
- Employee Assistance Program (EAP)
- Family and Friends Discount
- Contribution toward foreign Language classes
- Learning Budget - 1,000 Euro per year
- Maven Family Planning
- Transportation reimbursement benefi
- Lunch Provided in office twice a week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
