Account Manager

Alarm Detection Systems•Denver, CO

About The Position

Alarm Detection Systems (ADS) is seeking an Account Manager to manage and grow an assigned portfolio of customer accounts, strengthen customer relationships, support retention, and identify opportunities for account growth. The role works directly with existing customers and collaborates with Outside Sales Representatives and internal teams to develop sales opportunities and deliver a strong customer experience. It also provides training and development toward potential advancement into an Outside Sales Representative position. The Account Manager conducts proactive outreach by phone, virtually, and in person; addresses customer concerns; recommends solutions; maintains customer records in the CRM system; and travels within an assigned territory to meet customers and prospects. The role partners with Sales, Operations, Installation, and Customer Service teams. ADS describes its work culture as customer-focused, collaborative, committed to following through, open to growth and change, and caring toward people and communities.

Requirements

Strong communication and relationship-building skills.
Customer-focused mindset and passion for helping others.
Self-motivated, organized, and goal-oriented.
Ability to manage multiple priorities and follow through on commitments.
Strong problem-solving and critical-thinking abilities.
Professional and confident when interacting with customers.
Account management, sales, customer service, or business development experience.
Bachelor's degree in Business, Marketing, Sales, or a related field.

Nice To Haves

Experience in the security, alarm, technology, or related industries.
Bilingual skills.

Responsibilities

Manage and grow an assigned portfolio of customer accounts.
Build relationships with customers and key decision-makers.
Identify opportunities for upgrades, expanded services, referrals, and account growth.
Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
Conduct proactive outreach through phone, virtual, and in-person interactions.
Address customer concerns and recommend solutions that strengthen satisfaction and retention.
Maintain accurate customer records and activity in the CRM system.
Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
Travel within the assigned territory to meet with customers and prospects.
Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.