Account Manager (Public Library)

Clarivate•Austin, TX

2d•$84,000 - $105,000•Hybrid

About The Position

We’re looking for a passionate Account Manager to join our Public Library Software Group – Innovative Team at Clarivate! In this role, you’ll be the trusted partner for libraries across the West Coast, building strong relationships and helping them unlock the full potential of our industry-leading solutions like Polaris, Sierra, and Vega LX. This isn’t just a job—it’s a chance to empower libraries to transform their communities through cutting-edge technology and services. You’ll play a key role in driving client success, expanding product adoption, and ensuring libraries deliver exceptional experiences to the people they serve. If you thrive in a fast-paced, competitive environment and love continuous learning, this is your opportunity to make a difference. Join us and help shape the future of public libraries!

Requirements

Bachelor’s degree or relevant, equivalent work experience
5 years of direct field sales professional work experience
5 years of experience managing external client relationships

Nice To Haves

Adaptability, resilience, and the ability to work as a team player
An expert approach to managing Emotional Intelligence
Expertise with library technology or library software sales experience
Experience with supporting/selling ILS (Integrated Library Systems)

Responsibilities

Establish and maintain a system of regular communication with clients to include phone calls and onsite visits
Ensure knowledge of client’s product mix and how the solution is used by the client
Create and execute account plans which include financial objectives for strategic accounts
Ensure clients are aware of Innovative events, products and service offerings that would benefit the client
Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals
Create call/visit reports to document findings and to communicate internally