Account Manager

FitzMark•Atlanta, GA

18d•Onsite

About The Position

This position is responsible for the growth and relationships of current customer accounts. This is done by personalized, proactive customer service to the customer, as well as identifying opportunities for account growth.

Requirements

High school Diploma Required
Minimum of two-years’ experience in logistics preferred
Minimum of three-years’ experience in customer service preferred
Exceptional communication skills, written and verbal
Passion for sales and the art of negotiation
Self-starter mentality
Ability to maintain composure in a fast-paced environment
Strategically focused and persistent
Ability to multitask while simultaneously building relationships

Nice To Haves

Bachelor’s degree in related field preferred

Responsibilities

Communicating professionally in person, over the phone, and via email to accounts and team members
Track growth/decline of managed customer accounts and identify new opportunities
Utilize TMS to enter bids and keeping notate communication with customers
Provide customers with a quick, effective solution if problems arise
Continuously build and increase your industry knowledge
Ability to be the main point of contact for customers
Assist with accounting department with any invoicing problems that may arise
Ability to generate sales among existing customer accounts, including upselling and cross-selling
Service multiple customers accounts concurrently, often meeting deadlines