Account Manager
About The Position
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication. About the role Account Managers make sure customers keep getting more value from Lassie over time. You’ll build relationships with doctors' offices, spot risk early, resolve issues, surface expansion opportunities, and turn customer feedback into a stronger product.
Responsibilities
- Own customer health after launch, including adoption, satisfaction, churn risk, and expansion opportunities
- Build trusted relationships with doctors’ offices and resolve issues before they become renewal problems
- Translate customer feedback into clear asks for product, operations, and support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
