Account Manager - Security

Allied Universal • Lafayette, LA

21h

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under their protection. The role leads, develops, and motivates security officers and supervisors to provide high-quality service. The Account Manager manages staffing and operations, serves as the primary client contact, handles escalated incidents, and oversees compliance, training, safety, site standards, and inventory.

The position offers opportunities to advance within a global security-services company and to contribute to protecting people, property, and businesses as part of a supportive team.

Requirements

• High school diploma or equivalent.
• Licensing may be required before employment, depending on applicable state or local laws and regulations.
• Valid driver's license if driving a company vehicle or personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
• Financial acumen, including managing staffing levels, minimizing non-billed overtime, and managing turnover costs.
• Planning and organizing skills to control inventory-related costs, including uniforms and equipment.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
• Oversee training, safety, site operational standards, and compliance.
• Manage inventory, including uniforms, equipment, and other essential supplies.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED