Account Manager

City Wide Facility Solutions•Omaha, NE

8d•Hybrid

About The Position

City Wide Facility Solutions is actively seeking an Account Manager to join our growing team in Omaha, NE. Our company stands apart from others in our industry through our unique blend of dynamic culture, prime location, and unwavering commitment to our core values. We offer an ideal environment for highly self-motivated individuals with a positive, winning mindset. We distinguish ourselves by deeply integrating our six core values into our daily operations and company ethos: Inspire Trust, Everybody Counts, Be Reliable, Find a Way to Win, Be a Problem Solver, and Stay Humble and Grateful. Our office space is designed to promote collaboration and creativity. We seek individuals who are detail-oriented, able to maintain focus in a fast-paced, high-energy environment, and capable of effectively managing their calendars and ongoing projects. City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Omaha location, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

Requirements

High School diploma required, bachelor’s degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Must be driven, self-motivated/self-starter, and good at problem solving.
Positive and out-going personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation, current auto insurance, valid driver's license.

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy, and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers to ensure the client’s strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
Update and keep current all Building Information Sheets (BIS), Account Manager Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Participate and be present for monthly Contractor paydays.