Account Manager

RHINESTAHL CORPORATION•Mason, OH

15d•Onsite

About The Position

The Account Manager, Americas is responsible for building and maintaining strong relationships with Client’s commercial and military teams. His/her primary goal is to ensure customer satisfaction, facilitate communication, and drive business growth by understanding the customers' needs and aligning RHAero products and services to meet those needs.

Requirements

Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace.
Proven track record of building and leading customer service organizations.
Strong understanding of U.S. commercial and military procurement processes and compliance frameworks.
Excellent leadership, communication, and change management skills.
Proficiency in CRM/service management systems and data analytics.
Customer-centric mindset with strong problem-solving abilities.
Strategic thinker who can align customer needs with broader business objectives.
Strong collaboration across functions and geographies.
Continuous improvement orientation with a focus on measurable outcomes.

Responsibilities

Build and nurture strong, long-lasting relationships with Client’s Commercial and Military Product teams, especially with the procurement, leaders, delivery leaders, MRO leaders and Shop Visit Forecasters.
Act as the main point of contact, addressing their inquiries, concerns, and quoting to ensure improved and timely delivery.
Understand the customers' business objectives and goals to provide tailored solutions.
Address any issues or conflicts that may arise during the customer relationship, ensuring timely and satisfactory resolution.
Collaborate with internal teams to troubleshoot technical or operational challenges.
Identify opportunities to upsell or cross-sell additional products such as Engine Wash or services, especially around engine stand leasing, thereby increasing revenue and improved win rate.
Develop strategies to expand the scope of engagement with Client and other OEM relationships in the region and generate new business leads.
Understand the customer’s requirements and challenges to effectively recommend products, services, or solutions that can address their needs.
Collaborate with internal teams to ensure the proposed solutions align with customer' expectations.
Create account plans that outline the short-term and long-term strategies for managing and growing customer needs.
Set measurable goals and objectives and work towards achieving them.
Work closely with cross-functional teams, such as sales, marketing, and customer support, to ensure a seamless customer experience.
Educate the broader Client’s team about RHAero’s capabilities and build advocates within Client for our team.
Regularly communicate with them to provide updates, share relevant information, and maintain an open line of communication.
Conduct regular check-ins and meetings to review project progress, gather feedback, and ensure client satisfaction.
Maintain accurate records of client interactions, communication, and agreements.
Prepare regular reports on account status, project progress, and revenue forecasts.
Stay updated on industry trends, market conditions, and competitors' activities that could impact business.
Share relevant insights with Client to demonstrate expertise and provide value.
Collect feedback from Client to gauge their level of satisfaction and identify areas for improvement.
Advocate for the customer’s needs within the company and ensure their feedback is considered.