Account Manager

Sonoco • North Canton, OH

7d • $124,800 - $140,400 • Hybrid

About The Position

Sonoco is a global leader in packaging solutions with a history dating back to 1899. The company emphasizes its core value of "People Build Businesses" and highlights the contributions of its employees to its growth and innovation. Sonoco operates in over 34 countries and is proud of its brands, sustainability efforts, and the work of its people. The Account Manager position focuses on coordinating direct sales activities within an assigned territory, nurturing existing client relationships, identifying new business opportunities, and enhancing Sonoco's market position. The role requires a proactive approach to account planning, sales activity tracking, and market monitoring.

Requirements

• 4-year undergraduate degree or equivalent experience
• 3 years of sales experience minimum
• Knowledge and experience in packaging
• 3+ years of experience in sales, account management, commercial strategy, or business analytics in a B2B environment.
• Strong analytical and financial acumen; advanced Excel skills required.
• Demonstrated experience developing account plans, market strategies, and customer proposals.
• Proven ability to influence cross-functional teams through data, insight, and expertise.
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, matrixed organization.

Nice To Haves

• Prior metal packaging/can manufacturing industry experience is preferred
• Strategic thinking and market insight
• Financial and business analysis
• Customer and account management
• Data-driven decision making
• Cross-functional collaboration
• Executive-level communication

Responsibilities

• Prepares and maintains updated account plans for major accounts and prospective accounts within the assigned area of responsibility.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Utilizes CRM daily to manage and track sales calls, leads, opportunities, and sales activities, ensuring customer data is up-to-date.
• Provides progress reports on account plans to the immediate supervisor.
• Monitors customer and prospective customer activities, reporting on expansions, closings, business trends, and factors impacting volume.
• Performs margin analysis for all customer deals (existing and new), understanding market pricing versus Sonoco pricing within acceptable margin limits.
• Maintains detailed customer files including share, relative quality, relative price, specifications, contacts, and competitor information.
• Establishes and maintains multi-level contacts at all major existing and prospective accounts.
• Seeks out and promotes new product and service offerings, as well as new uses for existing product lines and potential acquisition candidates.
• Provides sales projections for products and customers within the assigned area of responsibility for sales budgets and forecasting.
• Investigates and resolves customer complaints promptly and accurately.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and continuously improves product knowledge and market knowledge.
• Serves as coordinator for regional accounts as requested by management.
• Champions new products and services as requested for the region and/or the division.
• Submits expense reports, reports of call, and itineraries on a weekly basis, and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations, and other such data in contacts with external parties.
• Complies with all company policies.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement
• Relocation assistance available for qualified candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level