Account Manager

Done Right Hood & Fire Safety•New York, NY

20d•Onsite

About The Position

Done Right Hood & Fire Safety is a leading provider of commercial kitchen exhaust cleaning, fire safety, and compliance services throughout New York City, Long Island, and Westchester. We are committed to delivering exceptional service, maintaining long-term client partnerships, and helping businesses operate safely and compliantly. We are seeking a motivated and customer-focused Account Manager to join our Brooklyn team. In this role, you will serve as the primary point of contact for key client accounts, ensuring outstanding service delivery while identifying opportunities to expand relationships and grow revenue. If you enjoy building strong client partnerships, solving problems, and working collaboratively with operations and sales teams, we'd love to hear from you.

Requirements

Bachelor's degree in Business, Sales, Marketing, or a related field.
Proven experience in account management, customer success, or client relationship management.
Strong verbal and written communication skills.
Excellent negotiation, presentation, and interpersonal skills.
Ability to manage multiple accounts and priorities while maintaining strong attention to detail.
Experience communicating with stakeholders at all levels, including executive leadership.
Ability to work independently while collaborating across departments.
Willingness to travel occasionally to meet with clients.

Nice To Haves

Experience using CRM software.
Background in service-based industries, facilities management, fire safety, construction, or commercial services.

Responsibilities

Serve as the primary contact for assigned client accounts.
Build and maintain strong, long-term customer relationships.
Conduct regular client check-ins to ensure satisfaction and service quality.
Understand client needs, business objectives, and service expectations.
Manage service agreements, contract renewals, and scope modifications.
Ensure service level agreements (SLAs) and customer commitments are met.
Address billing inquiries and account-related concerns.
Identify opportunities for additional services, upgrades, and account expansion.
Prepare proposals, quotes, and service recommendations.
Collaborate with the sales team to support new business initiatives.
Negotiate agreements and maximize account profitability.
Partner with scheduling and operations teams to ensure timely service delivery.
Communicate client requirements and expectations to field teams.
Monitor service performance and proactively address concerns.
Handle customer concerns and escalations professionally and efficiently.
Develop solutions to improve service delivery and client satisfaction.
Foster long-term client retention through exceptional customer care.
Provide clients with service reports, project updates, and performance metrics.
Monitor account health and revenue forecasts.
Maintain accurate customer records within the CRM system.