Account Manager

Dynamic Tool Corporation•Menomonee Falls, WI

2d•Onsite

About The Position

The Account Manager is responsible for promoting all aspects of the Dynamic Tool Corporation, considering all services from product inception through commercialization of molded plastic injection molded parts. This role requires understanding the complete business development strategy for sustaining current accounts and developing new customers and business opportunities. The Account Manager must have a comprehensive understanding of the sales process flow and procedures for developing estimates and closing business proposals. This position will be involved in the development of annual forecasts and growth initiatives, and will participate in the execution of evolving business practices to promote improvement and professional representation to external stakeholders, while supporting open communication and a safe work environment. Key performance indicators include customer retention, customer satisfaction, attaining target program profitability, and increasing overall corporate revenue.

Requirements

3+ years of related experience
Proven experience in project management, sales, or customer service.
Strong interpersonal and communication skills.
Ability to manage multiple accounts and projects simultaneously.
Up to 2 years of formal post-high school specialized trade, technical school, or college
2-4 years of formal post-high school specialized trade, technical school, or formal apprenticeship completion in associated field of mold making, design or manufacturing.
Microsoft Office Proficiency
CRM system familiarity is beneficial.

Nice To Haves

Working understanding of best design practices, process and terminology for MFG of Plastic Injection Molds
Working understanding of the Injection Molding process.
Familiarity with equipment, raw materials and processes of validating Molds and equipment.
Strong internal and external communication skills.
Professionalism
Documentation procedures.
Ability to coordinate and manage meetings.

Responsibilities

Support a safe and hospitable working environment.
Understand the preferred pre-approved NDA process.
Identify and provide feedback on all process improvements.
Utilize company approved processes to manage data, communication, design, project development, proposal development and communication to the customer.
Understand and use internal departmental support network to promote efficiency and consistency.
Represent the bridge between the internal resources and departments to produce organized documentation and forms to support communication of project status.
Understand the principles and methods of sound injection mold engineering and manufacturing from project start to completion.
Participate in internal meetings.
Assist in customer visits and associated project kick off events as needed.
Responsible for updating the team with status of projects over the course of quoted lead-time.
Working understanding of all internal procedures and processes.