ACCOUNT MANAGER

Rent-2-Own • Piqua, OH

3d • Hybrid

About The Position

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

Requirements

• Ability to talk to anyone, anywhere, about anything.
• Persuasive, empathetic, and firm communication skills.
• Strong problem-solving skills.
• Resilience to handle tough conversations calmly.
• Proficiency in navigating CRM and POS systems.

Responsibilities

• Be the primary point of contact for active customers, understanding their stories and helping them succeed.
• Negotiate win-win solutions when accounts fall behind, helping customers keep their merchandise while protecting the business.
• Bring high energy and a positive attitude to every call and visit.
• Own specific customer lists, following up on returns and re-engaging lost customers.
• Use personalized communication to build rapport and trust.
• Proactively look for opportunities to add more value to the customer's home through new agreements.
• Conduct friendly check-ins and professional retrievals in the field, representing the brand with class.
• Maintain accurate customer records and process payments with precision.

Benefits

• The "Magic" Factor: Helping a customer complete their agreement and officially Own It!
• Independence: Spending time in the office and in the community.
• Professional Growth: Training ground for future leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed