Account Manager

Baselayer•New York City, NY

15d•Onsite

About The Position

Baselayer offers the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications. This role is for a founding Account Manager who will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make. The ideal candidate is self-motivated, intelligent, strategic, and has a natural talent for building relationships. They should be eager to learn, embrace challenges, and be passionate about driving success.

Requirements

3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience and grit - you get things done.
Proactive and curious self-starter who thrives in dynamic settings.
Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

Responsibilities

Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Become an expert in customers' workflows and pain points - then work with internal teams to address them.
Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
Work directly to the CEO and collaborate with product and engineering on scaling customer operations.