Account Manager
About The Position
The Account Manager works with the Director of Key Accounts to develop relationships with facility stakeholders in order to manage all of the correctional facilities communications services. An Account Manager is expected to promote a positive and ethical image to all customers and contacts. They are expected to know his/her customer’s needs and requirements as well as applying company services, product, and policies. Other duties as determined by the needs of the business. As a program manager, the responsibilities include, but are not limited to: Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes. Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc). Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues. Assisting in virtual training for facility staff members in platform operations for phones, video and tablets. Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use. Monitoring circuits and creating tickets with the carriers when any issues arise. Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Two to four years related experience and/or training.
- Strong communication and organizational skills
- Ability to respond to common inquiries / complaints from customers.
- Ability to coordinate repairs and preventative maintenance at all facilities
- Ability to travel
Nice To Haves
- PMP Certification
- Corrections experience
- self-starter
Responsibilities
- Monitor the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
- Coordinate physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc).
- Review ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
- Assist in virtual training for facility staff members in platform operations for phones, video and tablets.
- Work with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
- Monitor circuits and create tickets with the carriers when any issues arise.
- Apprise the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.
Benefits
- Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
- Dental
- Vision
- Basic Life and Basic Accidental Death and Dismemberment Insurance
- Short Term Disability
- Long Term Disability
- Voluntary benefits that can be selected to create the right package for you
- paid time off
- Company Match for the 401(k) Retirement Savings Plan
- DailyPay providing you immediate access to earned wages.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
