Account Manager

ABM•Richmond, VA

4d•Hybrid

About The Position

The Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Requirements

5-10 years of Supervisor experience
5-10 years of customer service experience
Working knowledge of janitorial equipment
Working knowledge of OSHA required processes
Intermediate level of Microsoft programs
Valid State Driver's License for business travel
A passion for serving others and helping others to succeed.
Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
Excellent follow-up and an eye for detail.
Anticipates problems and proactively implements preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
Excellent verbal and written business communication skills.
Excellent relational skills and experience dealing with union environment.

Responsibilities

Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
Provide customer with information regarding additional services available at ABM.
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
Report accidents and property damage in an accurate and timely manner.
Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
Understand applicable union contracts and develop effective working relationship with local labor unions.
Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.