Account Manager

Anserve•Butler, NJ

21h•$45,000 - $55,000•Hybrid

About The Position

Anserve Inc. is a family-owned, 24x7 HIPAA-compliant call center that has provided answering services to a diverse business community since 1969. The company has a staff of over 100 employees and operates from a 12,000-square-foot building. The Account Manager is a client-facing role responsible for maintaining strong customer relationships, communicating clearly, and helping clients understand Anserve’s services. The position works with clients through virtual settings, by phone, and in person, and collaborates with colleagues across departments. It reports to the Senior Client Success Manager. The role is hybrid for candidates located within 30 miles of the Butler, New Jersey office, requiring three days per week in the office. Some travel is required for trade shows and in-person client meetings. The base compensation range is $45,000–$55,000 per year. Anserve offers a benefits and development package that includes a 401(k) with up to a 4% employer match, health premium coverage, dental, vision, accident and critical illness coverage, PTO, tuition reimbursement, referral bonuses, professional training, advancement opportunities, manager development programs, and rewards and incentives.

Requirements

At least 3 years of customer service and/or account management experience.
Excellent oral, written, and analytical skills.
Working knowledge of Microsoft products and CRM systems, with the ability to learn related systems.
Ability to build and sustain relationships.
Comfort with phone communication, attention to detail, and strong documentation skills.
Organization, motivation, and a results-driven approach.
Accountability, articulation, and confidence.
Ability to work collaboratively and autonomously, and to remain disciplined in a remote or office environment.
Adherence to Anserve’s core values: accountability, customer first, integrity, fostering a positive environment, and teamwork.
Interest in learning and continuous self-improvement.

Nice To Haves

Bachelor’s degree preferred.
Basic understanding of the healthcare industry is a plus.
Optimistic and creative approach to getting the job done during difficult times.

Responsibilities

Maintain strong customer relationships, proactively identify growth opportunities, and provide expertise and guidance to clients.
Proactively contact existing customers and serve as the point of contact for assigned clients.
Initiate client contact for objectives such as regular check-ins, information updates, and reviews.
Review and update customer account information in Anserve’s Operations system and CRM, and inform clients about features they may not know about.
Create, use, and explain Anserve reports to internal departments and external stakeholders.
Identify opportunities to grow business among existing accounts, including overflow, appointment services, and inbound text or email, and coordinate next steps with the Senior Client Success Manager.
Attend client meetings virtually or in person as needed.
Work closely with other departments and senior management to maintain a professional environment for colleagues and clients.
Assist with sales presentations and related internal and external marketing projects.
Perform other duties as assigned.
Travel for trade shows, in-person client meetings, and other in-person interactions as needed.