Account Manager

Expeditors • Columbus, OH

1d

About The Position

Develop, maintain, and manage Expeditors’ worldwide activity with a leading global customer to support business retention and development. Proactively identify and service the customer’s cross-functional and geographical operational requirements. Champion revenue growth and coordinate global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors’ product, geographical, and service leadership. Deliver tailored business reviews and workshops that encourage collaboration and focus on value creation and cost reduction measured through business intelligence. Coordinate across geographies to identify the customer’s supply chain priorities and challenges, and work with Expeditors’ senior executives and product and geographical management to create timely, relevant value-added solutions. Increase Expeditors’ revenue and profitability by providing enhanced value-added service.

Create a distinctive customer experience through ownership and accountability for understanding global customers’ needs and expectations, retaining and developing business, and establishing mutually beneficial worldwide relationships. Lead the Quality Business Review process with customers and internal stakeholders to support customer loyalty and KPI performance reporting. Liaise between the customer and Expeditors, manage customer-service responsibilities for multiple strategic accounts, and represent Expeditors’ culture and professionalism.

Requirements

• University education or equivalent business qualifications.
• At least 3 years of Expeditors or industry experience.
• Proven work experience in business development.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficiency in MS Office and CRM software.
• Strong presentation skills.
• Proven project management skills.
• Strong analytical skills.
• Ability to meet KPI requirements.
• Proven problem-solving and interpersonal skills.
• Charismatic, with an ability to connect.

Responsibilities

• Develop, maintain, and manage worldwide activity with a global customer to achieve business retention and development.
• Proactively identify and service customers’ cross-functional and geographical operational requirements.
• Lead global strategic business planning and execution to champion revenue growth.
• Deliver customer-tailored business reviews and workshops focused on collaboration, value creation, and cost reduction.
• Coordinate across geographies to identify customer supply-chain priorities and challenges.
• Work with senior executives and product and geographical management to develop timely, relevant value-added solutions.
• Increase revenue and profitability through enhanced value-added service.
• Understand global customers’ profiles, needs, and expectations.
• Retain existing business and pursue global business development.
• Create strategic, mutually beneficial worldwide customer relationships.
• Lead the Quality Business Review process with customers and internal stakeholders, supporting customer loyalty and KPI performance reporting standards.
• Serve as the liaison between the customer and Expeditors to build and strengthen the business partnership.
• Manage customer-service responsibilities and expectations for multiple strategic accounts, ensuring business continuity.
• Represent Expeditors’ culture and professionalism to customers.

Benefits

• Paid vacation, holiday, and sick time.
• Health plan covering medical, prescription drugs, dental, and vision.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level