Account Manager

IQVIA•Durham, NC

22d

About The Position

IQVIA Medical Communications is seeking an Account Manager to lead the day to day delivery of selected projects and programs in our global business. IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission. Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care. We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.

Requirements

Bachelor's Degree or equivalent combination of education, training and experience required
7 years relevant experience within the pharmaceutical industry or agency environment required.
Sound understanding of biopharmaceutical lifecycle strategy as it pertains to allocated Practice Area(s), and Practice Area services and solutions
Sound communication, presentation and interpersonal skills
Strong computer literacy, organizational, communication, and problem-solving skills
Demonstrated ability to work effectively through others in a global environment to deliver results
Good leadership skills in a matrix environment and able to guide and mentor junior staff
Sound understanding of business strategy
Excellent customer service skills
Sound judgment and decision making skills
Ability to establish and maintain effective working relationships with coworkers, managers and clients

Responsibilities

Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management.
Ensure accurate scoping of projects, development of high quality budgets, support identification and development of project change notices / change orders
Support accurate invoicing, revenue and new business recognition, and ensure thorough project close out
Regularly review financial health of projects and resolve any challenges in collaboration with Account Management colleagues
Maintain awareness of, and contribute to delivering where appropriate, Account Growth Plans that drive organic expansion and new business
Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools
Form trusted and effective relationships with clients, acting as the day to day point of contact for project delivery discussions
Prepare for and lead client project status discussions including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports
Communicate with clients around budgets, project change notices and reconciliations
Handle challenging conversations / negotiations as required
As required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements as required
Develop understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant the Practice Area
As required, work with Account Management leaders to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
Coordinate account, project and program teams to develop and deliver high quality programs that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth
Manage the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices.
Contribute as required to initiatives to deliver operational enhancements
Develop clear scopes of work for new projects and brief clearly to delivery teams to enable successful execution of the project to the brief, timelines and budget
Create, track and report on project timelines, ensuring regular updates and working with teams to update as the project evolves
Proactively identify and address scheduling / delivery challenges across the team, working collaboratively to find solutions
Maintain a detailed understanding of IMC financial processes, ensuring accurate, documented financial management of our projects and programs
Manage project budgets and raise, approve and track invoices
Produce and distribute status, tracking and financial reports for internal and external team members and senior management
Take responsibility for customer satisfaction for account (s), identifying areas for improvement and ensuring action to address
Monitor and coordinate efforts of cross-functional project teams and project resources within and outside the organisation
Meet with team members on a regular basis regarding project tasks to ensure project milestones are met
Lead problem solving and resolution efforts.
Train and mentor junior staff.
Prepare and present project information at internal team meetings
Partner with appropriate team members to identify, suggest, input into and implement process improvements