Account Manager

Otis Elevator Co. • Monrovia, CA

9d • Hybrid

About The Position

Urban Elevator Services (UES) California is searching for a highly motivated Sales Generalist responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography for maintenance, repair, and modernization sales. On a typical day you will: Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. Manage and nurture account relationships to drive renewals and repair opportunity. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor Partner with branch business development sales team to identify business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. Use the company's sales tools to effectively track opportunities, pipeline, and forecast sales results. Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements

• Bachelor’s degree or equivalent work experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Candidate must be customer centric with a strong desire to achieve customer satisfaction
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Nice To Haves

• 5+ years of outside sales experience preferred

Responsibilities

• Prospect, build, and maintain customer relationships
• Achieve or exceed sales objectives
• Serve as technical sales consultant to customers in the assigned territory
• Responsible for both territory sales & margin growth
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
• Manage and nurture account relationships to drive renewals and repair opportunity
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
• Partner with branch business development sales team to identify business development opportunities
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
• Use the company's sales tools to effectively track opportunities, pipeline, and forecast sales results
• Manage opportunities in the CRM pipeline and provide accurate forecasting

Benefits

• Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects
• Employee Scholar Program sponsors colleagues to pursue degrees or certification programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree