Account Manager

Tyndale USA•Houston, TX

4d•Hybrid

About The Position

The Tyndale Company is hiring an Account Manager to join their award-winning team. This role involves cultivating trusted relationships with new and existing customers, managing the customer onboarding process, and ensuring retention and satisfaction through exemplary support and service. The Account Manager will partner with internal teams using a customer-centric and analytical approach to understand account opportunities, strengths, and long-term objectives. Tyndale's Account Managers are described as creative, passionate, smart team players who are integral in taking the company to the next level. This is a hybrid position requiring a minimum of one day per week onsite at their corporate headquarters in Pipersville, PA, or their Houston, TX location, with the remaining four days remote. Candidates must reside within a commutable distance to either location.

Requirements

Associate's degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required.
Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred.
Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%.
Attention to detail with a commitment to achieving results through service excellence and high standards.
Excellent written and verbal communication skills.
Creative, flexible, and innovative self-starter and team player.
Strong organizational skills; able to manage priorities, workflow, and meet deadlines.
Excellent problem resolution and consultative sales skills.
Current valid driver’s license required.

Responsibilities

Main-point-of-contact managing and growing mid/large strategic national accounts, while driving participation in customer meetings, and resolving all account issues to full satisfaction.
Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through the alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience.
Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs.
Act as a system expert with full understanding of complex custom programs, the ability to produce daily reports, offer technical and creative solutions that result in program efficiency, and strengthen client partnerships.
Develop, analyze, and validate data presented to clients, showcase product performance with visual impact, and highlight KPI success.
Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives.
Support Tyndale’s customers and National Sales Executives via full understanding and execution of customer contract terms including pricing guidelines, payment terms, custom KPI goals, and renewal dates.
Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities.
Attend and participate in industry related business, trade, and safety events.

Benefits

Comprehensive medical, dental, and vision insurance with competitive premiums.
Paid parental leave.
Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Hybrid onsite + remote work schedules.
Generous PTO.
Paid holidays + a floating holiday.
Competitive salary.
401(k) with matching.
Bonus opportunities.
Training/certification/tuition reimbursement programs.
Demonstrated paths for knowledge share and internal promotion opportunity.
Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.