Account Manager

PACE Supply•Waipahu, HI

16d•Onsite

About The Position

PACE Supply is seeking a driven, self-motivated sales professional to join our dynamic Oahu team as an Account Manager! In this role, you will be responsible for driving profitable sales growth through strategic account management, business development, and the cultivation of strong customer relationships within an assigned territory. As the primary customer-facing sales representative, you will identify and develop new business opportunities, expand existing accounts, increase market share, protect margins, and deliver exceptional service and support. Successful Account Managers are proactive, results-oriented professionals who operate with urgency, professionalism, accountability, and a customer-first mindset. They collaborate closely with branch operations, inside sales teams, divisional specialists, and vendor partners to provide value-added solutions that strengthen customer relationships and drive business growth. This is a field-based sales position that requires regular customer engagement, strong communication and relationship-building skills, self-discipline, and a passion for growing both new and existing business. Success in this role is measured through: Sales growth Gross profit performance New account development Share of wallet growth Customer retention Quote follow-up and conversion Cross-divisional sales growth Territory activity and engagement Consistency and execution Join an employee-owned company where your contributions directly impact our success and your future. Apply Today!

Requirements

High school diploma or equivalent
1+ year of sales, distribution, construction, or related industry experience
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and basic computer systems
Valid driver’s license with ability to travel throughout assigned territory

Nice To Haves

3+ years of plumbing, HVAC, or wholesale distribution sales experience
Experience working with contractors and trade professionals
Product and application knowledge within the plumbing or mechanical industry
Proven success in account growth and business development
CRM and sales reporting experience
Understanding of pricing strategy and market competitiveness

Responsibilities

Develop and maintain strong relationships with contractors, business owners, estimators, purchasing agents, and field personnel
Grow sales, gross profit, and market share within assigned accounts and territory
Identify and pursue new business opportunities through prospecting and cold calling
Increase customer penetration across all PACE Supply divisions and product categories
Conduct strategic sales calls focused on customer needs, operational challenges, and business opportunities
Educate customers on products, pricing, market conditions, and available solutions
Partner with vendors and internal teams to deliver value-added support and solutions
Serve as the primary point of contact for assigned accounts
Build long-term customer loyalty through responsiveness, consistency, and follow-through
Follow up on quotes, bids, and opportunities with urgency and professionalism
Coordinate internally to resolve customer concerns and service issues
Monitor competitive activity, account risk, and retention opportunities
Effectively manage territory planning, scheduling, and sales activity
Maintain accurate customer notes, pipeline visibility, and account updates
Support pricing matrix and communicate pricing updates appropriately
Coordinate with purchasing and operations teams regarding inventory and fulfillment challenges
Complete sales call log report and communication updates in a timely manner
Develop strong product, industry, and market knowledge
Stay informed on competitive activity, pricing pressures, and industry trends
Continuously improve sales effectiveness, communication, and customer engagement skills
Contribute market feedback and growth opportunities to leadership