Account Manager

Forter • United States - New York, NY

7d • Hybrid

About The Position

As an Account Manager, you’ll be positioned to guide customers in unlocking Forter’s full value. Unlike at other companies where Customer Success and Account Management may feel intermediary, Forter empowers its AM’s to drive both revenue retention and growth. In this role, you’ll forge lasting relationships with client executives, address complex business challenges, and expand partnerships—building business, technical, and relationship skills that accelerate your career.
This is position is based in New York City.

Requirements

• 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers.
• Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells. Experience with an upsell or revenue quota preferred.
• Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts.
• Relationships: Excellent communication skills both internally and externally. Proven ability to develop relationships with customer executives.
• Program management: Proven ability to manage multiple accounts and prioritize tasks effectively in a relatively large book of business

Nice To Haves

• Startup experience is a plus.

Responsibilities

• Serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions
• Own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention
• Identify and track upsell opportunities in Salesforce to increase account value and revenue
• Lead QBRs, providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers
• Support customers in using Forter’s products effectively through training and platform enablement

Benefits

• Competitive salary
• RSUs
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed